by Capgemini, one of the world’s foremost consulting, technology and digital transformation firms, has a job opening for a Contact Support Group (CSG) role in their Coimbatore office. This job posting is part of Capgemini’s diversity and inclusion initiatives and only applies to female candidates. Women graduating in 2024 or 2025 who hold a 3-year degree or diploma are also invited to apply.
The CSG team is the first level support team within the Capgemini Cloud & Infrastructure Services (CIS) division and is responsible for providing IT support in voice, chat and digital mode. This position, offers freshers a fantastic entry in the IT services and support realm. Moreover, due to the comprehensive nature of this position, it also comes with a considerably high salary. If you are prepared to work in a fast paced, 24×7 setting and offer world-class tech support, then apply for this position.
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Overview | Capgemini Recruitment 2025
Company Name: Capgemini
Job Role: Contact Support Group
Qualification: Any graduate or diploma holder from 2024 and 2025.
Experience: Fresher.
Salary: Expected INR 3 LPA.
Location: Coimbatore.
Application Deadline: 15 May 2025 12:00 AM.
Capgemini Recruitment 2025 | Eligibility Criteria
1) Education: A candidate should possess a three years Diploma or graduation in the year 2024 and 2025.
2) Backlogs: Joining the company and assessment date should not have any pending backlogs.
3) Citizenship: Indian citizens only.
4) Mobility: Must be willing to relocate to Coimbatore and work in Coimbatore and night shift (24/7 rotational).
5) Aadhar Requirement: An active DigiLocker account and mobile number linked with Aadhar are mandatory.
Selection Process | Capgemini Recruitment 2025
1) They need to register on Capgemini career portal and apply through official website on or before the due date. Candidates who do not have an Aadhar number linked with a DigiLocker will be unable to apply.
2) Your application and CV will be processed by Capgemini’s recruiting personnel to check if your document in fact match with their requisites for the position.
3) Interview/Assessment: Candidates who have made it to the shortlist will be asked to participate in an online evaluation that may contain a technical interview and a practical skills test. This will aid us in evaluating how well you would be able to perform the responsibilities for the position.
4) HR Interview: If you pass the assessment, you will head to an HR interview. In this area, you will go over your career journey and talk about Capgemini Capgemini’s specific requirements and cultural to see how you would fit within the company.
5) Document Verification and Offer: The Offer is the official document sent to the applicant after he/she has gone has successfully gone through all the steps of the recruitment process.
6) Onboarding: Onboarding occurs when the selected candidate receives and accepts the offer letter and then emphasizes acceptance to the company.
Roles & Responsibilities | Capgemini Recruitment 2025
1) Provide Multichannel Customer Support: Resolve client concerns and technical issues through voice calls, emails, chatting, BOTs, and self-service portals.
2) Ticket Management: Ensure scheduled activities related to incidents and service requests are performed adequately by changing statuses, adding relevant notes, closing tickets, and ensuring proper associated documentation.
3) Customer Interaction: Exhibit good telephone courtesy by providing prompt, polite, and professional support from greeting to resolution.
4) Troubleshooting: Assist users in resolving issues concerning internet connectivity, password resets, session time-outs, and profile updates.
5) Business Intelligence Use: Make the most of the tools and the ticket data to gain insights and enhance the improvements done to the automation in service delivery.
Skills & Competencies | Capgemini Recruitment 2025
1) Communciation Skills: Effective verbal and written interaction in English for customers from all over the world.
2) Rapport Building: Ability to empathically deal with customer issues while maintaining a professional demeanor.
3) Working Knowledge: Knowledge of computers, basic internet troubleshooting, password recovery, and session control.
4) Multichannel Service: Able to operate via a variety of channels including voice, video, chat, email, and chats with automated systems.
5) Flexibility: Open to working in shifts, 24×7, including must-do night shifts, and flexible relocation for this position.
How to Apply? | Capgemini Recruitment 2025
First, go over all of the information pertaining to the work on this page.
Locate the Click Here button and lower yourself to touch it.
To reach the official site, touch the apply button.
Populate the necessary information using the given details.
After filling out the application form, review the document for the information you entered prior to clicking submit.
